Concierge
Shipping & Returns
Delivery
We offer complimentary standard shipping on all orders over $200. Every piece is handcrafted upon order, please allow 3-5 business days for production before shipment.
- Standard Shipping (3-5 days): $15
- Express Delivery (1-2 days): $35
- Atelier Pickup: Complimentary
Once your masterpiece is shipped, you will receive a tracking number via email to monitor its journey to your doorstep.
Returns
We want you to be completely enamored with your Trang jewelry. If for any reason you are not satisfied, we accept returns within 14 days of delivery.
- Items must be in original, unworn condition.
- Original luxe packaging must be included.
- Customized pieces are final sale and non-returnable.
To initiate a return, please contact our atelier support team via the Contact page.
International
Trang ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the recipient.
Warranty
All Trang jewelry comes with a 2-year artisanal warranty covering manufacturing defects. We are committed to the longevity of your pieces and offer repair services beyond the warranty period for a nominal fee.